Vendor Handbook

1. Sign up or log in to your customer account. 2. Navigate to Vendor Dashboard → Become a Seller. 3. Complete the onboarding form.

We use Stripe Connect Express to handle payouts. You will be redirected to Stripe to: • Verify your identity • Add payout bank details • Confirm tax information Once approved, your vendor account becomes Active.

Examples: PDFs, Templates, Audio files, Software downloads Delivery is automatic after purchase.

Examples: Web apps, API-based tools, Integrations, Stripe Apps You must provide: • Provisioning URL • App login URL • API key or OAuth flow

Examples: Merchandise, Equipment, Printed materials You are responsible for: • Inventory • Shipping • Tracking • Returns

Examples: Consulting, Coaching, Design work, Technical support You must clearly define: • Scope • Delivery timeline • Communication method

Every product must include: • Title • Description • Category • Price • Images • Delivery method • Refund policy (if applicable)

When you create a product: • The platform automatically creates a Stripe Product • And a Stripe Price (one-time or recurring) You do not need to manage Stripe directly.

Go to Vendor Dashboard → Orders to see: • Customer name • Product purchased • Amount • Status • Fulfillment requirements

• Paid — customer completed checkout • Fulfilled — digital/app/service delivered • Shipped — physical goods shipped • Refunded — refunded by admin • Disputed — customer filed a dispute

• Upload files in the product editor • Ensure download links remain valid • Update versions when needed

You must implement a provisioning endpoint. When a customer purchases your app: • The platform sends a POST request to your provisioning URL • You return: API key, OAuth link, or login credentials • Customer receives instant access If provisioning fails, Support will contact you.

You must: • Ship within the promised timeframe • Provide tracking numbers • Handle returns • Resolve damaged/lost shipments

You must: • Deliver the service within the agreed timeline • Communicate clearly with the customer • Provide deliverables through the platform or email

Payouts are handled by Stripe Connect. You receive: Sale amount – platform fee – Stripe fees Payouts follow your Stripe schedule (daily/weekly/monthly).

If a payout fails: • Update your bank info in Stripe • Stripe will retry automatically

Refunds may be issued when: • Product not delivered • App provisioning fails • Physical goods not shipped • Service not completed You will be notified before a refund is processed.

If a customer disputes a charge: • Stripe withdraws the funds temporarily • You must provide evidence within 48 hours Evidence examples: • Delivery logs • Tracking numbers • Screenshots • Communication history Failure to respond may result in losing the dispute.

We monitor: • Refund rate • Dispute rate • Delivery time • Customer satisfaction High risk vendors may be suspended.

You may NOT sell: • Illegal items • Adult content • Weapons • Counterfeit goods • Malware • Hate content Violations result in immediate suspension.

Customers should understand exactly what they're buying.

Fast delivery = higher ratings and fewer disputes.

Respond to customer messages within 24 hours.

If your API goes down, customers lose access.

Avoid overselling physical goods.

Vendor Dashboard → Support Email: support@[yourdomain].com

• Support Agent — basic issues • Vendor Success — product or fulfillment issues • Engineering — provisioning or technical issues • Compliance — disputes, fraud, KYC issues

• Provisioning: Activating a customer's access to your app • Stripe Connect: Payment infrastructure for vendor payouts • Platform Fee: Commission taken by GLOBAL ZANREFSI LLC