Refund Policy

Last Updated: January 7, 2026

This Refund Policy applies to all products and services offered by Global Zanrefsi LLC ("we," "us," or "our"), including tools designed for small businesses, financial advisors, consultants, accountants, and non-profit organizations.

1. Refund Eligibility

You may be eligible for a refund if:

  • You request a refund within 14 days of your initial purchase or subscription start date
  • The product fails to meet the specifications or features as described at the time of purchase
  • You experience significant technical issues that prevent normal use of the service, and our support team is unable to resolve them
  • You purchased the wrong product or subscription tier by mistake

2. Non-Refundable Items

The following items are NOT eligible for refunds:

  • Services already rendered or completed (e.g., consulting sessions, custom implementations, training)
  • Custom development work, integrations, or modifications specific to your organization
  • Usage-based fees (e.g., API calls, data storage, transaction processing)
  • Subscriptions that have been active for more than 14 days
  • Add-ons or modules purchased separately after more than 14 days of use
  • Subscriptions canceled after the renewal date
  • Third-party integrations or services (subject to their own refund policies)

3. Subscription Cancellations

Monthly Subscriptions:

  • You may cancel at any time before your next billing date
  • Upon cancellation, you will retain access until the end of your current billing period
  • No refunds are provided for partial months unless within the 14-day eligibility window

Annual Subscriptions:

  • If canceled within 14 days of purchase, a full refund will be issued
  • After 14 days, a prorated refund may be issued at our discretion, minus any usage-based fees and a 10% processing fee
  • Annual subscriptions canceled after 6 months of active use are not eligible for refunds

4. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • Service downtime exceeding our service level agreement (SLA) guarantees
  • Features or modules that were unavailable or non-functional during your subscription period
  • Data migration or onboarding issues caused by our platform

Partial refunds are calculated based on the proportion of service unavailability or feature non-functionality and are issued at our sole discretion.

5. Category-Specific Considerations

Financial Advisor Tools:

Refunds do not apply to data already processed, reports generated, or compliance modules actively used. Financial modeling and valuation tools are non-refundable once calculations have been performed.

Accountant & Consulting Tools:

Refunds do not apply to time-tracking, invoicing, or billing records already created. Client portals and document management fees are non-refundable after 14 days of active use.

Non-Profit Tools:

Donation processing fees, grant tracking, and donor management services are non-refundable once utilized. Campaign and fundraising module fees may be refunded within the 14-day window if unused.

Small Business Tools:

CRM records, project management data, and workflow automations are non-refundable once created or executed. Standard subscription fees follow the general refund eligibility criteria.

6. Technical Issues & Service Downtime

If you experience technical issues that prevent normal use of our services:

  • Contact our support team immediately at support@globalzanrefsi.com
  • Allow our team 5 business days to investigate and resolve the issue
  • If the issue cannot be resolved and significantly impacts your ability to use the service, a prorated refund may be issued
  • Service downtime exceeding our SLA guarantees may result in automatic credits or refunds

7. How to Request a Refund

Step-by-Step Process:

  1. Submit a Request: Email support@globalzanrefsi.com with the subject line "Refund Request" and include:
    • Your account email address
    • Order/subscription ID
    • Product name
    • Reason for refund
    • Date of purchase
  2. Review: Our team will review your request within 3-5 business days
  3. Verification: We may request additional information or documentation to verify your claim
  4. Decision: You will receive a written response approving or denying your refund request
  5. Processing: If approved, refunds are processed within 7-10 business days to your original payment method

8. Processing Timeline

  • Request Review: 3-5 business days
  • Refund Processing: 7-10 business days after approval
  • Bank Processing: Additional 5-10 business days depending on your financial institution
  • Total Timeline: 2-4 weeks from initial request to funds appearing in your account

9. Chargebacks & Disputes

We strongly encourage you to contact us directly before initiating a chargeback through your bank or credit card company. Chargebacks can take significantly longer to resolve and may result in:

  • Immediate suspension of your account and services
  • Loss of access to all data and content within our platform
  • Additional processing fees and investigation costs
  • Permanent ban from using Global Zanrefsi LLC services

If a chargeback is filed, we reserve the right to dispute it with evidence of service delivery and proper usage.

10. Modifications to Refund Policy

Global Zanrefsi LLC reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the updated policy.

Contact Us

For questions about this Refund Policy or to request a refund, please contact:

Global Zanrefsi LLC

Email: support@globalzanrefsi.com

Phone: 1-800-ZANREFSI