Frequently Asked Questions

Find quick answers to common questions

🛒🛒 General Questions

💳💳 Payments & Checkout

📥📥 Digital Products

🧩🧩 Apps & SaaS Access

📦📦 Physical Goods

🛠🛠 Services

🔄🔄 Subscriptions

💰💰 Refunds & Disputes

🔐🔐 Account & Security

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Frequently Asked Questions

🛒🛒 General Questions

What is the GLOBAL ZANREFSI Marketplace?

Do I need an account to make a purchase?

How do I contact support?

💳💳 Payments & Checkout

What payment methods do you accept?

Why was my card declined?

I was charged twice — what should I do?

📥📥 Digital Products

Where do I find my downloads?

My download link isn't working.

Can I get a refund for a digital product?

🧩🧩 Apps & SaaS Access

How do I access an app I purchased?

Why does the app say I'm not activated?

Can I cancel my app subscription?

📦📦 Physical Goods

How do I track my order?

My package hasn't arrived.

What if my item arrives damaged?

🛠🛠 Services

How are services delivered?

What if the vendor doesn't deliver the service?

🔄🔄 Subscriptions

How do I manage my subscriptions?

My subscription failed to renew — what now?

💰💰 Refunds & Disputes

How do I request a refund?

What is your refund policy?

What if I don't recognize a charge?

🔐🔐 Account & Security

How do I reset my password?

How do I update my email or profile?

How do you protect my payment information?

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