Incident Response

Admin Incident Playbook

Dropshipping · Automation · API · Supplier · Fulfillment

✅ All Systems Normal
📦
1. Order Forwarding Failures
critical

Orders stuck in pending_review

⚡
2. API Sync Failures
high

Products not updating

📊
3. Inventory Sync Failures
high

Products selling while out-of-stock

🚚
4. Tracking Sync Failures
high

Orders stuck in shipped status for 48h+

⚖️
5. Dispute Engine Failures
critical

Disputes not auto-opening on delayed orders

📉
6. Supplier Performance Anomalies
high

Sudden spike in disputes from one supplier

💰
7. Pricing Engine Failures
medium

Prices not updating on products

🧾
8. Billing Failures
medium

Usage not being tracked

🌐
9. Global Feed Failures
medium

Vendors cannot import products

🔟 Critical Incident Escalation Path

Escalate immediately if any threshold is breached