Ready-to-send emails for delays, tracking issues, supplier problems, stock issues, and refunds.
10
Total
2
Delay
2
Refund
1
With Vars
🕐
1. Order Delay — Early Notification
delay
Update on Your Order
⏳
2. Order Delay — Extended (Pre-Dispute)
delay
Your Order Is Taking Longer Than Expected
📡
3. Tracking Not Updating
tracking
Tracking Update Delay
🔍
4. Tracking Number Invalid or Missing
tracking
Tracking Number Update
📭
5. Item Out of Stock After Purchase
stock
Important Update About Your Order
🏭
6. Supplier Issue — Requiring More Time
supplier
Update on Your Order
💸
7. Partial Refund Issued (Auto-Refund)
refund
Partial Refund Issued for Your Order
✅
8. Full Refund Issued (Order Canceled)
refund
Your Refund Has Been Processed
📦
9. Package Lost in Transit
lost
Update on Your Shipment
🎁
10. Apology + Goodwill Credit
goodwill
vars: discount_code
A Small Thank You for Your Patience
💡 Tip: For template #10 (Goodwill Credit), fill in your discount code before sending. All templates can be copied or sent directly to a customer email.